Terms & Conditions

These Terms & Conditions ("Terms") form a binding agreement between Sonos Digital ("Sonos Digital", "we", "us" or "our") and the individual or organisation using our website or services ("you", "your" or "the client"). By browsing this website, submitting an enquiry or accepting a proposal from us, you agree to these Terms.

If you do not agree with any part of these Terms, please do not use the website or engage our services. Questions about these Terms can be sent to maria@sonos.digital.

Sonos Digital provides performance-based lead generation for the insurance industry, including Affordable Care Act, Medicare and auto insurance lines. Our work typically covers ad creation, media buying and placement, campaign optimisation, multi-step lead verification, lead enrichment and integration with your CRM or sales workflow.

The precise scope, geography, product lines, lead definition, volumes and pricing for your engagement are set out in a written proposal or service agreement. Where those documents conflict with these Terms, the signed service agreement takes precedence.

New engagements normally begin with a pilot programme in which you take an agreed, small volume of leads or calls so that you can assess quality before committing to scale. Once the pilot has been reviewed, both parties may agree in writing to ramp up volume.

We do not charge retainers or setup fees for standard lead generation engagements. Where any bespoke work is agreed — for example custom tracking implementation or original creative production — that work and its cost will be quoted separately in writing before it starts.

Fees are performance-based and calculated against delivered, verified leads at the rate stated in your service agreement. Unless agreed otherwise in writing, invoices are issued on a weekly or monthly cycle and are payable within 15 days of the invoice date.

All fees are exclusive of any applicable taxes, which will be added where required by law. Late payments may be suspended from further lead delivery until the account is brought up to date. Duplicate, disconnected or out-of-scope leads are not billable and are handled under our Refund Policy.

You are responsible for holding and maintaining all licences, carrier appointments, registrations and permissions required to sell the products you market, and for the lawful conduct of your own sales conversations and follow-up.

You agree to respond to delivered leads within the response windows described in your service agreement, to give us accurate information about your offer and target market, and to provide timely feedback on lead quality so that campaigns can be optimised.

Both parties will comply with all applicable laws and regulations governing advertising, telemarketing, consumer protection and data protection in the markets where campaigns run. We follow the advertising policies of the platforms we buy on, and we will not knowingly run claims that are misleading or that we cannot substantiate.

You must not use our creative, data or reporting to misrepresent your services, and you must tell us promptly of any regulatory notice, complaint or platform action that relates to campaigns we operate for you.

All content on this website, including text, layout, graphics and branding, is the property of Sonos Digital and is protected by copyright and other intellectual property laws. Unauthorised use, reproduction or distribution of that content without our written permission is prohibited.

Advertising assets we produce for your campaigns remain our property during the engagement and are licensed to you for use in those campaigns. Your trade marks, brand assets and customer data remain yours at all times, and we use them only to deliver the agreed services.

Each party will keep the other's non-public commercial information confidential and use it only for the purposes of the engagement. Personal data processed in the course of our services is handled in line with our Privacy Policy and any data-processing terms in your service agreement.

We commit to delivering leads that meet the agreed definition and verification standard. We do not and cannot guarantee any particular conversion rate, revenue figure or business outcome, because those depend on factors outside our control — including your pricing, sales capability, follow-up speed and market conditions.

Engagements run on a rolling basis unless a fixed term is agreed. Either party may end an engagement by giving 30 days' written notice. We may suspend or end an engagement immediately if you breach these Terms, fail to pay undisputed invoices, or engage in conduct that puts our platform accounts or regulatory standing at risk.

On termination, fees for verified leads already delivered remain payable, and each party will return or delete the other's confidential information on request.

Nothing in these Terms excludes liability that cannot lawfully be excluded. Subject to that, our total aggregate liability arising out of or in connection with the services is limited to the total fees paid by you to us in the 90 days immediately before the event giving rise to the claim.

We are not liable for indirect, incidental or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings, however arising.

We may update these Terms from time to time to reflect changes in our services or in the law. The current version is always published on this page with its effective date. Material changes affecting an active engagement will be communicated to you by email before they take effect.

These Terms and any dispute arising from them are governed by the laws applicable at Sonos Digital's principal place of business, and the parties submit to the exclusive jurisdiction of its courts.

For any question about these Terms, contact us at maria@sonos.digital and we will respond within one business day.